Contact DECTRIS Support

If you are experiencing any issues with your detector, reach out to our Support team via the form below or email us at support@dectris.com. Our field-system engineers will be happy to give you some tips on how to get your detector up and running, to arrange the repair, or to assist you remotely. For sales inquiries, please contact sales@dectris.com.

* Required Fields

Your details

Product serial number

The Serial Number is of format E-xx-xxxx (example: E-02-0123, or E-16-0123) and is located on a label on the backside of the detector and on a label on either side of the Detector Control Unit (DCU).

Your enquiry

Accepted file types: jpg, jpeg, gif, png, pdf, doc, xls, ppt, zip, tar, bz2, tgz
Submit request

Thank you

We have received your message and will get back to you shortly.

Support contact details

Headquarters

Headquarters

DECTRIS AG
Taefernweg 1
5405 Baden-Daettwil
Switzerland

Phone (Global front desk): +41 56 500 21 00
Fax: +41 56 500 21 01
support@dectris.com

DECTRIS USA

DECTRIS USA

DECTRIS USA Inc.
1500 Walnut Street, Suite 1630
Philadelphia, PA 19102
USA

Phone (USA): +1 267 924 5179
Fax: +41 56 500 21 01
support@dectris.com

DECTRIS Japan

DECTRIS Japan

DECTRIS Japan K.K.
Nakagawa building 801
3-37 Higashi-Nobusue
Himeji-shi
Hyogo 670-0965
Japan

Phone (Japan): +81 (0)79 280 9585
Fax: +41 56 500 21 01
support@dectris.com

Questions

For any questions about our detectors or the company, contact us and we will make sure your request reaches the right contcat person.

Downloads

You will find all the manuals and other helpful documents in our download center.